Frequently Asked Questions
This section is a compilation of answers to the questions most commonly asked by our constituents. Just start by following one of the links below. If you can’t find the question you wanted to ask, don’t hesitate to contact us.
- Can you help me locate information about my ancestor?
- I can't log in to my account on the Member Portal.
- Can you help me find a professional genealogist?
- I can't log in to the webinar
- I would like to be a speaker at one of your webinars
- What does your organization do?
- How are donations used?
- Where are you located?
We don't have a reference desk or staff person who responds to queries. We are not a reference library. Our organization educates genealogists and family researchers by teaching them how to become more effective.
You are invited to join us for $20 annually and you'll learn a lot about researching in Kentucky.
I can't log in to my account on the Member Portal.
If you have forgotten your password, use the Forgot Your Password? link to reset your password.
If you can't recall your username and have joined recently, try your email address. If your email address doesn't work or you can't recall your username, contact us with your full name and email address so we can assist you.
Be sure you use the same email address associated with your account to register for events.
We are not able to troubleshoot your technology issues.
If you miss the webinar and you are a member, you can watch the video replay the next day.
Prior to the webinar starting, you will receive an email with a link to the webinar and information on how to test your technology for compatibility.
If you have trouble connecting, these steps might help:
- Close all tabs and restart the web browser.
- Try a different web browser to see if the same issue occurs.
- Try rebooting your computer, which sometimes clears audio and video issues.
Here is the GotoWebinar Support Site Troubleshooting page with further information.
If you are struggling with using technology, see if basic computer literacy courses are offered at your local public library.
The Kentucky Genealogical Society welcomes ongoing proposals for speakers on topics germane to genealogical research in the Commonwealth of Kentucky.
We have a responsibility to our community and our donors and work hard to ensure long-term sustainability of the organization. Donations can be directed to the digitization grant fund or general operating support of the society. The society is run by and for volunteer researchers so the vast majority of funds raised are used to pay for website services, software, business insurance, speaker fees, capacity building, or other administrative expenses.
Where are you located?
We are a completely virtual organization run by and for genealogical researchers.
We are the statewide genealogical society for the Commonwealth of Kentucky. We have no building, no staff, and no offices.
Everything accomplished by the society is done so through the kindness, competence, and financial support of volunteer members and donors. The society is led by a nine person board of directors and committees.
As a virtual organization, we are efficient, agile, and able to operate with limited overhead. The virtual nature of our operations enables volunteers to contribute and participate all over the United States. It enables the society to operate with a low membership of $20 annually.
Over two-thirds of the society's membership is not located in the Commonwealth of Kentucky. Members live throughout the United States and in foreign countries all over the world.
Two webinars are offered each month. Two series of webinars are offered in March and August. Webinars are largely recorded and made available for on-demand viewing behind the membership portal.